My first stop was checking the BBB... report was positive... This has been my only time at seeking help with my computer that didn't include family who believed they were computer literate... I'm thrilled I called support.com.... Kevin and Dan were so helpful and knowledgeable... I'm very pleased with both and I will tell anyone who will listen about my experience.... I'm definitely a satisfied customer.

Danny is great! I am very satisfied with my experience today. He demonstrated exceptional outstanding service, sound judgment and exceptional professional ability today while tactfully rendering the direction and advice that I needed in a truly outstanding manner. He is a great and compassionate person. He represented your office in an outstanding manner and gave me a very good impression of your office. I respect him for that as well as what he has done for me.

Exactly the sort of intelligible, good service needed by a still-neophyte (even though I've had a computer for seven years now) for whom the complexities of a computer are mind-boggling. The support is obviously carefully tailored to one's specific problems and not generally scripted. Thank God for the opportunity to do all this in a timely way with experts whose first language is English. Ryan was wonderful. Thanks very much.

What a pleasant experience. In the past with OEM support I usually became very frustrated at the difficulty in communicating my problem and trying to make the rep understand it. This experience was completely different - efficient, pleasant and helpful. It was well worth the fee to save my time!!!! I'll be recommending you guys to everyone. Thanks so much.

My solutions engineer was Kevin. He was very personable, gave me easy to understand explanations and instructions, he was very *down to earth* - no fancy computer talk. I really appreciated that. Great Job.

Stacy was amazing!!! Since my computer store has gone out of business and my computer guru is no longer available, I will be a future user of your service. I read about you in the Wall Street Journal and happened to write your name down on a 3x5 card. Many thanks.

Travis was very helpful and also had a great personality! I thank you guys so much for having a service that can fix my computer! I didn't have to leave my home and take my computer somewhere! Well worth the money!

Jeff was simply outstanding! He was extremely patient and worked with me to help me better understand what was happening on and to my computer. He diagnosed the problems and was not afraid to ask his co-workers for assistance (which worked out very well). I can't tell you enough how pleased I am with this service and the value I received for the level of effort. Thank you so much.

I got stuck in a rut trying to set-up my Google Apps page which I consider to be a real challenge to any Webmaster. I looked all over for support and finally I came across your web page (support.com). After submitting my support payment and speaking with an engineer by the name of Bill, and the way he responded to my problem after the explanation it was apparent to me that I had found the right person for the job. After the problem solving technique began I was not disappointed.

I must say my service engineer was great. He helped to ease my mind. I was not very trusting at first but, he was a true professional. He went beyond the call of duty. I learned a lot. I will refer all my friends and clients to your company. Thanks to Jeff. - Sharon

I was very happy with the services that you folks offered to me, I will recommend you to everyone. I lost my IT guy this past month and Bill from your company was very professional and got me through my problems. I have just hired a new IT guy and that is your company and I don't even have to pay for the health care. Thank you very much. Tim.

This service rocks. For small business owners with no IT dept. this is a very needed and useful service. Thanks!

The tech was great. Solved my printer problem right away. Solved a problem that I had been going crazy over for four days. Thank you very much!!

The service was exceptional. I had quite a tricky virus problem on my computer and Travis was efficient, insightful, patient and extremely helpful. He deserves a raise (and a vacation) after dealing with my computer. I would definitely not hesitate to recommend your company to others. Thank you, thank you, thank you.

Excellent service and problem solving. Will use for any future computer problems. Thank you.

While the above reflects *Strongly Agree* in each category, it really stands true in all aspects. Your solutions engineer, Travis, acted very professionally in every aspect of the help. I could immediately see a big difference in my CPU speed, etc. As for service value, I would pay more for what I got. My many THANKS to Travis for a job well done, am I allowed to tip?

Jeff was very helpful in correcting my problems as well as walking me through the process and making suggestions to help keep the same problem from re-occurring, I was exceptionally pleased with the service he provided me as well as his demeanor throughout the entire process. I will use your services in the future without hesitation and recommend to all family and friends as well.

Carmen was my engineer and he was outstanding!! He solved my problem quickly and efficiently. The value provided by Support.com is simply amazing. I will be recommending this to all my friends. Thanks for the help!

My Solutions Engineer, was wonderful! Such a nice young man. He was so reassuring and professional. Friendly, but professional. Solved all my problems and answered all my questions to my satisfaction. My computer is running smoothly. Thanks, support.com. Hope I never have to talk to you again. LOL! But it's good to know you are there when, and if, I need you. Loretta.

I have never used a company that was so nice and helpful. Ryan and Travis were extremely professional and helpful. I would never use anyone else and I would for sure tell everyone I know about support.com I would give 4 thumbs up if it were possible. :)

I found the help of Dan your technician to be polite, very helpful to the point, resolved all of my problems and them some. Went the extra mile to help me in my time of need. I would HIGHLY recommend support.com to anyone that has a technical problem. Thank you very much. Marida.

INCREDIBLE!!! In a world where it is extremely rare--you blew my every expectation out of the water!! Travis was absolutely fantastic, professional, patient and fun! Never dreamed a computer problem could end up being fun!! You have a great product at a super value and I will spread the word about support.com. Thank you so much...and give Travis a BIG raise! Marcia

Both Kevin J and Michael were friendly, professional and very helpful. Thank you. I will only use and recommend support.com!

Andrew is the technician who helped this poor old lady out of a PC dilemma!!! Give this boy a raise and don't you dare let him ever ever leave your company! Sharyn and Ralph

You're life savers. I am really impressed with the prompt and courteous service and enthusiastic attitude. Keep up the awesome service. Andrew thank you so much. God Bless you and this service company richly.

As a foreigner, on a business trip to the States (Kansas City) and having a problem with my laptop, I had an excellent help/assistance of your company. The engineer Mr. Bill was extremely helpful, patient, friendly. He informed step by step each move he was doing. I will surely recommend support.com to my business partners and friends in the USA. You should be able to provide this service also abroad the USA !! Thank you support.com Team. Eric - Athens, Greece.

My Internet Service Provider highly recommended you. I have used your service two times and have had exceptional experiences both times. It is nice to know I can get someone competent and whom I can understand on the phone when I have a computer problem. Many thanks!

My computer was running slow and Outlook would not let me set appointments, they cleared everything up. This is better than my work IT support, they can't fix anything!!!!

I was employed for more than 35 years as a systems software designer/programmer but this problem had me stumped. Your engineer, Jeff, not only resolved the problem but also told me several things I could do to make my computer more productive. I will recommend your service to other and call on you again if the need should arise. Thanks, John.

Your service has been the most awesome service I have used to date. Your solutions engineer was absolutely perfect and took the time to explain everything he was doing so that laymen like me felt comfortable and adequate.....Thanks a million. I will recommend you to all.